AI Champions
When AI started picking up real momentum, our institution stood up an AI Council to
help guide adoption across campus. I was part of the AI Champion Task Force, the
group responsible for going out and actually delivering that guidance through
hands-on department trainings. From February to October 2025, we ran 50 trainings
and reached over 800 faculty, staff, and students. The feedback was strong: a 4.75
out of 5.00 average survey score, with 98% of attendees saying they'd recommend the
training to others. By the end of Phase 1, we had completed 89% of the AI Council's
strategic goals.
AI
ERP Transition Go-Live Operations
Our institution was moving from Banner to Workday, a big lift, and day one of go-live
meant a flood of support requests with no real structure to handle them. I built a
triage and escalation process in ServiceNow to keep things from falling through the
cracks, plus a real-time dashboard so leadership could actually see how the rollout
was tracking: incident and request volumes, escalations, categorization,
time-to-resolution across every sector. We ran it for six months, and it went well
enough that we gave a talk about the whole approach at the Higher Education ServiceNow
User Group in Atlanta.
ServiceNow
Boomi Vanguard
When the university brought on Boomi as our iPaaS platform, I stepped in as both
Platform Admin and integrator, leading the initial adoption phase we called Boomi
Vanguard. The goal was to start migrating existing integrations into Boomi and stand
up new ones, getting the platform earning its keep from day one. We hit 30+
integrations in about 8 months. To put that in context, the average higher-education
Boomi customer has been on the platform for 5 years and runs around 70 integrations,
so Phase 1 put us well ahead of the curve.
Boomi
Custom Skills Marketplace
After seeing Boomi Companion at BoomiWorld, we started exploring Claude Code and
found a real use case fast. Within two months, I built a custom skill that pulled
together all the documentation we'd accumulated during the Vanguard phase and put it
to work, helping integrators build Boomi processes the right way with our best
practices, standards, and guidelines baked in. We deployed it as a shared marketplace
through Azure DevOps, one of the first repos our institution has genuinely adopted
and maintained. The week after, I had a second skill out the door, this one pointed
at PowerPoint, automatically applying our institution's branding assets and guidelines
from Marketing and Communications.
Boomi
AI